upstox customer care

Started in 2009, Upstox has today become one of the largest stockbrokers. The portal has simplified the process of investment over the years. Investment is important for a safe future; however, the right investment would be no less than bliss for your entire life. What could be best than Upstox as it is the simple and most convenient way to start investing in mutual funds, commodities, IPOs, digital gold, stocks and NFO’s. What’s best about Upstox is the fact that you would not have to spend hours and hours in order to find where to invest, the portal would provide all the latest information and analyses about the stock market and thus, helping you to achieve your financial dreams goals. While it is quite simple and easy to open an account on the portal and start investing, but if you find any problem, you can immediately call on Upstox customer care number and speak to their customer care team.

Upstox Customer Care Number for Opening New Account

In order to invest through Upstox, you would have first open your new Demat account on the portal. A Demat account makes share trading easy and quick. It also eliminates all the risks that are associated with the physical share certificate. The Demat account can also be used to store all your investments like bonds, debt securities, ETF’s, ’mutual funds and government securities.

Here we have curated a step by step to open your account. However, if you still find any problem, you can always connect with the Upstox customer team at their toll-free number, and the representative would soon help you create the account.

You can get live support between 8AM and 7PM IST, Monday – Saturday or mail us your account opening queries at:

Ways to Open a New Account on Upstox

Method 1 – Online Method Steps to Open an Upstox Account

  • Visit the website of Upstox.
  • Click on the Create Account.
  • Subsequently, enter your email address and contact number.
  • You will soon receive an OTP on the shared number.
  • Before continuing, ensure you have all the important documents such as Aadhaar Card and PAN Card for identity verification and financial background. Besides this, you should also keep handy financial, address, or ID proofs such as a Bank statement, Cheque and passport or driving licence.
  • First things first, enter your PAN card number and Date of Birth.
  • Once you have shared all the required details, the verification would be completed.
  • Subsequently, you will receive the client ID; you can then login and start the trading process. 

If you are stuck in any of the steps, you can call the Upstox Helpline number for an opening account- 022-48789991

Method 2 – Through Courier

In case if your Aadhar card is not there with you even then you can open a new account on Upstox. Just take a print out of all your forms, sign them and send us all forms to the following address.

RKSV securities limited,
30th Floor, Sunshine Tower,
Senapati Bapat Marg,
Dadar West,
Mumbai – 400013.

Method 3 – Drop Down to Office

You can even walk in to our office address as mentioned above and our concerned team will surely help you to open an Upstox account.

Method 4 – Get in touch with our Executive

You can also meet our representative straight at your office or home address. To do that, give a call at +91-22-6130-9999 or email to us on

Upstox Helpline Number for Existing Users

Upstox is like a one-stop solution for all your multiple investment opportunities whether you are a long term investor, pro trader or part-time trader or wish to create a personalised your portfolio. Although Upstox makes sure that you do not find any problem while investing. But if you have any problem or want to resolve your queries, you can call at Upstox customer care number. The team will soon look into the matter and would try their best to resolve your problem.

  • Upstox Customer Care No.- 022-4179 2999
  • Upstox Support Care Number – 022-6904 2299
  • Upstox  Contact Support- 0227130 9999

Upstox Customer Care Email ID

You can also write your queries to the Upstox customer care team at :

Account-Related Queries:

For Complaints:

Grievance / Escalation Matrix Level for Upstox

If any of your concerns are not solved within a span of 5 working days, then you may get back to the next level as per the escalation level matrix defined below.

Escalation LevelDetails ofContact PersonGrievance NumberEmail IDWorking HoursContact Address
Level 1Customer Care / Client ServicingCustomer Support02241792999support@upstox.comAll Trading Days – 8 am to 5 pm30th Floor,
Sunshine Tower,
Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013
Level 2Customer Care HeadJeffrey DeSouza0224179 2936/
0227114 6936
complaints@upstox.comAll Trading Days – 8 am to 5 pm30th Floor,
Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013
Level 3Compliance OfficerManoj Agarwal0227114 6955
0224179 2955
compliance@upstox.comAll Trading Days – 8 am to 5 pm30th Floor,
Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013
Level 4CEORavi Kumar0227114 6941
0224179 2941
ceodesk@upstox.comAll Trading Days – 8 am to 5 pm30th Floor,
Senapati Bapat Marg, Dadar(W), Mumbai, Maharashtra 400013


Whether you are a beginner who has just started understanding the basics of investment or one who has been investing for ages, Upstox is the right place. With so many options and guidance from the expert, you cannot go wrong with your investment-related decisions. For more, visit their official website or clear all your doubts at their customer care number.


1. Is Upstox a 24×7 customer care?

Yes, the Upstox customer care number is functional round the clock.

2. How do I complain to Upstox?

You can call – 022 4179 2999 for your complaints.

3. Is Upstox real or fake?

Upstox is one of the best and credible platforms for investment. With so many information and expert at your disposal, the portal helps to take decisions related to investment.

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