BSNL Customer Care Number: Helpline, Complaint and Toll-Free Number

BSNL, Bharat Sanchar Nigam Limited, is one of the oldest state-owned telecommunications company in India. The government of India incorporated it on 1 October 2000. It provides various services like mobile voice and internet services via an extensive telecommunications network nationwide. With more than 60% market share, it is the largest wireline telecommunications network company in India. It is the fourth-largest wireless telecommunications Operating in India. If you are reading this, you might be a BSNL customer. You can also look for landline plans. Go ahead and explore different ways to reach the customer service and complaint department of BSNL.

Also Read: Vodafone Customer Care Number

BSNL Customer Care Numbers (Toll-Free)

BSNL Service	Toll-free numbers
Landline – Other Mobile Network	1800 345 1500
WLL / CDMA	1800 180 1502
GSM Post-Paid / Prepaid	1800 180 1503
Broadband Complaint Booking	1800 345 1504
BSNL – For MPLS & Other Data Services	1800 425 1957
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre	18004257007
DND from Landline / Mobile	1909

BSNL LandLine Number

Details	Contact
From BSNL mobile or Landline	1500
From other operator mobile or Landline	1800-345-1500

BSNL GSM Postpaid / Prepaid Number

Call for GSM/Prepaid	Contact
From BSNL mobile or Landline	1503
From other operator mobile or Landline	1800-180-1503

BSNL Broadband Contact Number

Call for Broadband detail	Contact
From BSNL mobile or Landline	1504
From other operator mobile or Landline	1800-345-1504

BSNL WLL / CDMA

Call for WLL/CDMA	Contact
from BSNL mobile or Landline	1502
from other operator mobile or Landline	1800-180-1502

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll-Free No	18004257007
SMS Short Code	For BSNL – 57007
SMS Other Operators	9482157007
Email Id	ebenquiry@bsnl.co.in
Leased Line Call Centre	1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY): For payment related complaints you can write an email to portalhelpdesk@bsnl.co.in

CMD BSNL Email Address- cmdcomplaints@bsnl.co.in

Also Read: Airtel Customer Care Number

State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State Names	BSNL Customer Care number
Andaman & Nicobar	03192-233800
Andhra Pradesh	040-23201212
Assam	0361-2736394
Bihar	0612-2205900
Chhattisgarh	0771-2229300
Gujarat	079-26481366
Himachal Pradesh	0177-2628880
Calcutta	033-22438000
Jharkhand	0651-2208800
Haryana	0171-2602700
Jammu & Kashmir	0191-2477222/0191-2477789
Karnataka	080-25555111/080-22865300
Kerala	0471-2306600
Madhya Pradesh	0755-2570700
Maharashtra	022-26619001
Odisha	0674-2535399

BSNL Customer Care Email ID (State-Wise)

State	BSNL Customer Care email ID
Andaman & Nicobar	cgm_an@bsnl.co.in
Andhra Pradesh	pg_ap_gmo@bsnl.co.in
Assam	gmadmin_assam@bsnl.co.in
Bihar	gmo_bihar@bsnl.co.in
Chhattisgarh	suseelagopi.sg@gmail.com
Gujarat	gmnwocfa@gmail.com
Himachal Pradesh	app_auth_hp@bsnl.co.in
Calcutta	gmsmctd@bsnl.co.in
Jharkhand	gmcfajkd@gmail.com
Haryana	gm_cfa_hr@bsnl.co.in
Jammu & Kashmir	gmcfajk@gmail.com/ gmnwpcmjk@gmail.com
Karnataka	appellate_msktk@gmail.com/gmhrabgtd@gmail.com
Kerala	gmhrkerala@gmail.com
Madhya Pradesh	gm_regulation@bsnl.co.in
Maharashtra	gmnwocfa@bsnl.co.in
North East	gmhrne1@gmail.com
Odisha	gmcfaor@gmail.com

BSNL Toll-Free Complaint Number

Type of Service	BSNL Toll Free Consumer Care Numbers
Basic Services including Broadband Services	1500 or 1800-345-1500
GSM Mobile Services	1503 or 1800-180-1503
Broadband and Internet Services	1800-4444
MPLS and other Data Services	1800-425-1957

BSNL PG Appellate Authority for All Circles

State	PG Appellate Authority Name	Address	Email	Contact
Andaman & Nicobar	V. Jagadeesan, CGM	O/o CGMT, A and N Circle, Port Blair	cgm_an@bsnl.co.in	03192-233800
Andhra Pradesh	Shri K. S. Vara Prasad, GM CFA	Room No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004	appellate.cfa@gmail.com	0866-2444165
Assam	Kishor Kumar, GM(HR & Admn)	O/o CGMT, Assam Telecom Circle, Guwahati-781001	gmadmin_assam@bsnl.co.in	0361-2736394
Bihar	Shri M. S. Dhaker, GM(NWO-CFA)	5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001	gmo_bihar@bsnl.co.in	0612-2239938
Chhattisgarh	Shri Vijay Kumar Chhablani, PGM(CFA)	Office of CGMT Chhattisgarh Telecom Circle Khamhardih Raipur (Chhattisgarh)-492007	pg_cgappeal@bsnl.co.in	0771-2229300
Gujarat	Shri Rahul Patel, GM (CFA)	8th Floor, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006	appellate.guj@bsnl.co.in	079-26481366
Himachal Pradesh	Sh. Charan Singh PGM (CFA)	O/o CGMTHP Circle, SDA Complex, Kasumpti, Block NO.11 Shimla-9 . Mob- 09412710300	app_auth_hp@bsnl.co.in	0177-2620440
Calcutta	S N Banerjee, GM(S&M)	O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001	gmsmctd@bsnl.co.in	033-22438000
Jharkhand	Sh. Sanjay Kumar, PGM(CFA)	O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi – 835217	pgmcfa.jkd@gmail.com	0651-2208800
Haryana	Sh. Satish Kumar Chopra, PGM(CFA)	O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. – 133001	gm_cfa_har@bsnl.co.in	0171-2602700
Jammu & Kashmir	1. Shri Ravindra Kumar LL & BB, GM(CFA) 2. M. K. Yadav [Mobile], GM(CM)	1. O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu 2. 4th Floor, Trikuta Nagar Exchange Building, Jammu	1. gmcfajk@gmail.com 2. gmnwpcmjk@gmail.com	1. 0191-2477222 2. 0191-2477789
Karnataka	1. Sri Giriraj Singh, GM_CFA, KTK Circle (Excluding Bangalore & Kolar), Karnataka 2. Sri Manoj Kumar, GM(HR/A), Bangalore BA (only Bangalore and Kolar) Karnataka 3. Sri Sujeet Kumar, PGM-CM, KTK circle (Excluding Bangalore & Kolar), Karnataka	1. Area of Jurisdiction–CFA (Basic), Karnataka Circle(Excluding Bangalore and Kolar), O/o CGMT KTK, Halasuru, Bangalore-08 2. Area of Jurisdiction –CFA and CM (Basic and Mobile), Karnataka Circle (only Bangalore and Kolar), O/o PGM, BGTD, Rajbhavan road, Bangalore-01 3. Area of Jurisdiction–CM (Mobile), Karnataka Circle(Excluding Bangalore and Kolar), O/o CGMT KTK, Halasuru, Bangalore-08	1. appellate_ktk@bsnl.co.in 2. gmhrabgtd@gmail.com 3.appellate_msktk@bsnl.co.in	1. 080-25571645 2. 080-22865300 3. 080-25555111
Kerala	Sri. Sathesh .R, GM(HR & Admn)	O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033	gmhrkerala@gmail.com	0471-2306600
Madhya Pradesh	Neeraj Khare, PGM (NWO-CFA)	O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal	gm_regulation@bsnl.co.in	0755-2570700
Maharashtra	Smt Jyotsana Ekka, PGM(CFA)	2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai – 400054	pgmd_mah@bsnl.co.in	022-26600389
North East I	Shri Shivendra Nath, GM(HR)	Room No. 225, Ist Floor, O/o CGMT, CTO Building, N.E-1 Circle, Shillong – 793001, Meghalaya.	gmhrne1@gmail.com	0364-2224737
North East II	Shri BABU Ram, GM(S & M)	O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur	–	03862-234470
Odisha	Manoj Kumar Patel, GM(CFA)	O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009	gmcfaor@gmail.com	0674-2535399
Punjab	1. Sh A.K. Kararha, [Basic and Internet], PGM (CFA) 2. Sh A.K. Kararha, [Cellular], PGM(CMTS)	1. Room no 226, O/o CGMT Punjab Circle, Sector 34A, Chandigarh 2. BSNL T.E Building, Sector 49-C, Chandigarh	1. pg_appellate _pb@bsnl.co. in 2. appelate_cmpb@bsnl.co.in	1. 0172-2604747 2. 0172-2673050
Rajasthan	Shri Mukesh Kumar, [Basic & Mobile], GM(CFA)	O/o CGMT, Sardar Patel Marg, C-Scheme, Jaipur-8	pg.appellate.raj@bsnl.co.in	0141-2365050
Tamil Nadu	M.MURALI KRISHNA, PGM (CFA)	O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006	gmo_tn@bsnl.co.in	044-28293914
UP East	Neeraj Verma, PGM(OP)	O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow	gmnwocfa_upe@bsnl.co.in	0522-2621200
UP West	Sh A K Srivastava, GM(HR)	O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar	gmhrupw@bsnl.co.in	0121-2600786
Uttarakhand	B. S. Rauthan, DGM(NWO-CFA)	O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001	pg_ual@bsnl.co.in	0135-2714100
West Bengal	1. Sri Ashok Kumar, PGM (OP) 2. Sri Tridip Kumar Sinha, AGM (OP)	1. O/o CGM, West Bengal Telecom Circle, BSNL 2. CTO Building, 8, Red Cross place, Kolkata-700001	1. CTO Building, 8, Red Cross place, Kolkata-700001 2. grop.wbtc@gmail.com	1. 033-22483635 2. 033-22100812
Telangana	Smt. T.Anila Kiran, PGM(NW-CFA)	2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana	pgmcfacott@bsnl.co.in	040-23201212
Sikkim	Shri Rajeev Chandel, CGM Sikkim Telecom Circle	O/o CGM, Sikkim Telecom Circle, Sanchar Bhavan, Baluwakhani, Gangtok-737103	cgmbsnlsikkim@gmail.com	03592-203490

BSNL Corporate Office Contact Details

Name of Public Grievance Officer/ Designation	Office Address	Contact Number	Email Address
GM(CDN I)	Room No. 414, Bharat Sanchar Bhawan, Janpath , New Delhi-110001	011-23372200	ddgpg@bsnl.co.in
DGM(CDN)	Room No. 29, IR Hall Eastern Court, Janpath , New Delhi-110001	011-23734311	ddgpg@bsnl.co.in

BSNL Nodal Officer Contact Details

State	Nodal Officer Name	Address	Email	Contact Number
Andaman & Nicobar	C. Sevaraj	CGMT, A & N Telecom Circle, Buniyadabad, Port-Blair-744102	csraj_agm@bsnl.co.in	9434288696 03192-243208
Andhra Pradesh	L. Bhaskara Rao	CGMT, Dor Sanchar Bhawan, Nampally Station road hyd-500001	bhaskararaol@bsnl.co.in	9440000414 040-23205353
Assam	S P Dev	CGMT,AssamTelecom Circle, Ulubari, Guwahati-781007	demktgassam@bsnl.co.in	9435533001 0361-2736422
Bihar	S N Sharma	CGMT,Bihar Telecom Circle,Sanchar Sadan, Patna-800001	snsharmaagm@gmail.com	9431200430 0612-2236999
Chhattisgarh	J P Bouddha	CGMT,Chattisgarh Telecom Circle, Raipur-492001	–	9425201588 0771-2536661
Chennai	N Jeyapaul	CGMT,Chennai Telecom District, Chennai-600010	njeyapaul@bsnl.in	9444009857 044-28519999
Gujarat	C A Patel	CGMT, 5th floor, Tele Bhavan, C.G. Rd, Ahmedabad-380006	adtmktg@yahoo.co.in	9426086001 079- 26481732, 26481525
Himachal Pradesh	S K Garg	CGMT, Himachal Pradesh Telecom Circle, Shimla-171009	skgarg@bsnl.co.in	9418333300 0177-2628210
Jharkhand	U P Sah	CGMT, Jharkhand Telecom Circle, Ranchi-834001	up_sah@bsnl.co.in	9431120105 0651-2200993
Haryana	R C Kalia	CGMT, ,room no. 108,107,Mall Rd Ambala Cantt.-133001	marketing-haryana@bsnl.co.in	9416040597 0171-2603199
Jammu & Kashmir	Ravinder Kumar	CGMT, J & K Telecom Circle, Jammu Tawi-180012	ravinderk@bsnl.co.in	9419120291 0191-2470266
Karnataka	R K Kulkarhi	CGMT, Karnataka Telecom Circle, Bangalore-560008	rkkulkarni@bsnl.co.in	9448010919 080-25568003
Kerala	K Ajith Kumar	CGMT, Kerala Telecom Circle, Thiruvananthapuram-695033	kajithkumar@bsnl.co.in	9447140430 0471-2305522
Madhya Pradesh	P N Khare	CGMT, M P Telecom Circle, Bhopal – 462015	pnkhare@bsnl.co.in	9425001422 0755-2763300
Maharashtra	C.P.Kusam Kumari Amma	CGMT, BSNL Administrative Building, Mumbai-400054	bhargavi@bsnl.co.in	9423993054 022-26467345
Kolkata	P C Halder	CGMT, Culcutta Telecom District, Kolkatta-700001	swapandas_bie@yahoo.co.in	9432000678 033-22438041
North East I	M Nagesh Rao	CGMT, NE-I Telecom Circle, Shillong-793001	dgmmktg_ne1@bsnl.co.in	9436100361 0364-2506440
North East II	Arjun Singh	CGMT, NE-II Telecom Circle, Dimapur 797112 (Nagaland)	gmne2mkg@yahoo.co.in	9436160844 03862-232460
Odisha	UN Das	CGMT, Orrisa Telecom Circle, Bhubaneshwar-751001	undas@bsnl.co.in	9437555900 0674-2545430
Punjab	S K Ghosh	CGMT, Panjab Telecom Circle, Chandhigarh-160022	erpb34@bsnl.co.in	9463604404 0172-2646844
Rajasthan	R C Bansal	CGMT, Room No. 007, Door Sanchar Bhawan Jaipur-302008	rcbansal@bsnl.co.in	9413395866 0141-2743387
Tamil Nadu	C. M. Premarajan	CGMT, 7 th floor ,60 ,Ethiraj Salai, Egmore ,Chennai-600002	agmmktg_tn@bsnl.co.in	9444000825 044-28230808
UP East	V B Shirivastava	CGMT, UP(East) Telecom Circle, Lucknow-226001	vbsrivastava49@yahoo.co.in	9415527283 0522-2230377
UP West	Rahul Sachan	CGMT, UP(West) Telecom Circle, Meerut-250005	dgmmktgupw@yahoo.com	9412700999 0121-2666505
Uttaranchal	N C Sharma	CGMT, Ivth floor Wind lass Complex, Dehradun-248001	agmbb_ual@bsnl.co.in	9412000767 0135-2713001
West Bengal	B Biswas	CGMT, West Begal Telecom Circle, Kolkata-700001	agmmktgwb@sancharnet.in	9434000061 033-22433875
Delhi	S P Verma	Bharat Sanchar Bhawan, Corporate Office ,Delhi	sp_verma@bsnl.co.in	9868146446 011-23318279

Conclusion

BSNL is one of the oldest and largest telecom service providers. It has recently started the trial for 5G network as well. With time, they are also improving on addressing the customer’s grievances. In this blog, we have listed updated customer care and toll free numbers. For your convenience, we have also listed state-wise customer care numbers. We have this will be helpful for you.

FAQs