BSNL Customer Care Number

BSNL, Bharat Sanchar Nigam Limited, is one of the oldest state-owned telecommunications company in India. The government of India incorporated it on 1 October 2000. It provides various services like mobile voice and internet services via an extensive telecommunications network nationwide. With more than 60% market share, it is the largest wireline telecommunications network company in India. It is the fourth-largest wireless telecommunications Operating in India. If you are reading this, you might be a BSNL customer. You can also look for landline plans. Go ahead and explore different ways to reach the customer service and complaint department of BSNL.

Also Read: Vodafone Customer Care Number

BSNL Toll-Free Numbers

BSNL ServiceToll-free numbers
Landline – Other Mobile Network1800 345 1500 
WLL / CDMA1800 180 1502 
GSM Post-Paid / Prepaid1800 180 1503 
Broadband Complaint Booking1800 345 1504 
BSNL – For MPLS & Other Data Services1800 425 1957 
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre18004257007
DND from Landline / Mobile1909


From BSNL mobile or Landline1500
From other operator mobile or Landline1800-345-1500

GSM Postpaid / Prepaid:

Call for GSM/PrepaidContact
From BSNL mobile or Landline1503
From other operator mobile or Landline1800-180-1503


Call for Broadband detailContact
From BSNL mobile or Landline1504
From other operator mobile or Landline1800-345-1504


Call for WLL/CDMAContact
from BSNL mobile or Landline1502
from other operator mobile or Landline1800-180-1502

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll-Free No18004257007
SMS Short CodeFor BSNL – 57007
SMS Other Operators9482157007
Leased Line Call Centre1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY): For payment related complaints you can write an email to

Also Read: Airtel Customer Care Number

State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State NamesBSNL Customer Care number
Andaman & Nicobar03192-233800
Andhra Pradesh040-23201212
Gujarat 079-26481366
Himachal Pradesh 0177-2628880
Jharkhand 0651-2208800
Haryana 0171-2602700
Jammu & Kashmir 0191-2477222/0191-2477789
Karnataka 080-25555111/080-22865300
Madhya Pradesh 0755-2570700
Maharashtra 022-26619001
Odisha 0674-2535399

Sate-Wise Customer Care Email ID

StateBSNL Customer Care email ID
Andaman &
Himachal Pradesh
Jammu & Kashmir
Madhya Pradesh
North East


BSNL is one of the oldest and largest telecom service providers. It has recently started the trial for 5G network as well. With time, they are also improving on addressing the customer’s grievances. In this blog, we have listed updated customer care and toll free numbers. For your convenience, we have also listed state-wise customer care numbers. We have this will be helpful for you.


1. How can I call BSNL customer care?

You can call Customer Care no. in following ways:
For Landline or Broadband call – 1800-345-1500.
For GSM Postpaid / Prepaid call – 1800-180-1503.
For WLL / CDMA call – 1800-180-1502.

2. How can I complain to BSNL?

There are many ways to contact BSNL for complain. Call 198, 1500/1/3, this toll free numbers can be accessed from BSNL. You can also reach BSNL by visiting their website. You can drop a complaint by filling a form. 

3. How can I check my BSNL complaint status?

Customers can check the status of complaints in IVRS by dialing the complaint booking number or 198 from any BSNL. Many circles are providing SMS alerts also.

4. Are there different BSNL Postpaid customer care numbers?

No. Refer to above list to contact through other mobile network. You can also use the regular BSNL Customer Care numbers for any post-paid queries.

5. Are there different BSNL Prepaid customer care numbers?

No. Refer to above list to contact through other mobile network. You can also use the BSNL customer care number for any prepaid queries.

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