BSNL Customer Care Number: Helpline, Complaint and Toll-Free Number

BSNL, Bharat Sanchar Nigam Limited, is one of the oldest state-owned telecommunications company in India. The government of India incorporated it on 1 October 2000. It provides various services like mobile voice and internet services via an extensive telecommunications network nationwide. With more than 60% market share, it is the largest wireline telecommunications network company in India. It is the fourth-largest wireless telecommunications Operating in India. If you are reading this, you might be a BSNL customer. You can also look for landline plans. Go ahead and explore different ways to reach the customer service and complaint department of BSNL.

Also Read: Vodafone Customer Care Number

BSNL Toll-Free Numbers

BSNL Service	Toll-free numbers
Landline – Other Mobile Network	1800 345 1500
WLL / CDMA	1800 180 1502
GSM Post-Paid / Prepaid	1800 180 1503
Broadband Complaint Booking	1800 345 1504
BSNL – For MPLS & Other Data Services	1800 425 1957
Enterprise Services – MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre	18004257007
DND from Landline / Mobile	1909

LandLine

Details	Contact
From BSNL mobile or Landline	1500
From other operator mobile or Landline	1800-345-1500

GSM Postpaid / Prepaid:

Call for GSM/Prepaid	Contact
From BSNL mobile or Landline	1503
From other operator mobile or Landline	1800-180-1503

Broadband

Call for Broadband detail	Contact
From BSNL mobile or Landline	1504
From other operator mobile or Landline	1800-345-1504

WLL / CDMA

Call for WLL/CDMA	Contact
from BSNL mobile or Landline	1502
from other operator mobile or Landline	1800-180-1502

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll-Free No	18004257007
SMS Short Code	For BSNL – 57007
SMS Other Operators	9482157007
Email Id	ebenquiry@bsnl.co.in
Leased Line Call Centre	1800-425-1957

COMPLAINTS via Email (PAYMENTS RELATED ONLY): For payment related complaints you can write an email to portalhelpdesk@bsnl.co.in

Also Read: Airtel Customer Care Number

State-Wise BSNL Customer Care number

For any queries you can reach to BSNL Customer Care using the above listed numbers. However if you are Non-BSNL number, use the numbers listed below.

State Names	BSNL Customer Care number
Andaman & Nicobar	03192-233800
Andhra Pradesh	040-23201212
Assam	0361-2736394
Bihar	0612-2205900
Chhattisgarh	0771-2229300
Gujarat	079-26481366
Himachal Pradesh	0177-2628880
Calcutta	033-22438000
Jharkhand	0651-2208800
Haryana	0171-2602700
Jammu & Kashmir	0191-2477222/0191-2477789
Karnataka	080-25555111/080-22865300
Kerala	0471-2306600
Madhya Pradesh	0755-2570700
Maharashtra	022-26619001
Odisha	0674-2535399

Sate-Wise Customer Care Email ID

State	BSNL Customer Care email ID
Andaman & Nicobar	cgm_an@bsnl.co.in
Andhra Pradesh	pg_ap_gmo@bsnl.co.in
Assam	gmadmin_assam@bsnl.co.in
Bihar	gmo_bihar@bsnl.co.in
Chhattisgarh	suseelagopi.sg@gmail.com
Gujarat	gmnwocfa@gmail.com
Himachal Pradesh	app_auth_hp@bsnl.co.in
Calcutta	gmsmctd@bsnl.co.in
Jharkhand	gmcfajkd@gmail.com
Haryana	gm_cfa_hr@bsnl.co.in
Jammu & Kashmir	gmcfajk@gmail.com/ gmnwpcmjk@gmail.com
Karnataka	appellate_msktk@gmail.com/gmhrabgtd@gmail.com
Kerala	gmhrkerala@gmail.com
Madhya Pradesh	gm_regulation@bsnl.co.in
Maharashtra	gmnwocfa@bsnl.co.in
North East	gmhrne1@gmail.com
Odisha	gmcfaor@gmail.com

Conclusion

BSNL is one of the oldest and largest telecom service providers. It has recently started the trial for 5G network as well. With time, they are also improving on addressing the customer’s grievances. In this blog, we have listed updated customer care and toll free numbers. For your convenience, we have also listed state-wise customer care numbers. We have this will be helpful for you.

FAQs