JIO Customer care number

Jio is one of the largest telecom service providers in India. It is a subsidiary of Jio platforms and operates a national LTE network. The main thing is that it doesn’t use 2G and 3G services and works only on 4G networks. One of the interesting facts is that it became India’s largest mobile network operator and the world’s third-largest mobile network operator in a very short time. Since it has a vast consumer base, sometimes people face some issues regarding the services. In that case, you can take Jio customer care number; you can connect with them anytime and clear all your queries. In this blog, you will find all the JIO Customer care number for all states of India.

Jio Toll-Free Helpline Number (All India)

1. 1860-893-3333

2. 1991 (For recharge plans, data balance, validity, recharge confirmation)

3. 198 (For complaints)

4. 1800 891 9999 (For JioMoney’s customer care)

5. 1800 889 9999 (If you are calling from other numbers you can reach JioCare)

6. 1977 (For Tele-verification)

7. 1800-890-9999 (For Lyf Smartphone and JioFi)

8. 1800-896-9999 (For Jio Giga Fiber)

9. 1800-893-3399 (For Jio Online shopping-related queries)

10. JioBusiness Helpline Numbers-

a) Enterprise Mobility Services: 1800-889-9333

b) Enterprise Connectivity Services & Business Solutions: 1800-889-9444

c) New Business Connection: 1800-889-9555

11. 1800-890-9999 (JioPhone, JioFi & LYF Mobile)

12. 1860-893-3333 (Online Shopping)

Jio Live Chat Support

Jio is trying to offer customer support in every possible way; hence they introduced Jio live chat support. You can use this feature on their website and mobile application. To take help from chat support, you need to follow the steps.

If you use the mobile application for chat support

1. Download the My Jio app.

2. Log in using your Jio number.

3. You will see a bottom panel, there you need to click on “Jio Care.”

4. Here you will find plenty of options like FAQs, Troubleshoot, and others. Click on the “Live Chat” option. 

5. You will be redirected to a chat box where you can type your query and get instant help.

If you use Jio website for chat support

1. Visit the official website of Jio.

2. At the bottom right corner of the website, you will see a chat icon.

3. Click on the icon.

4. Now the chatbot will ask for your Jio number and details.

5. After that, you can type your query and process it further. 

Jio Email Support

You can also connect with Jio customer support via email and resolve your issues.

1. For new business connection, use email

2. If you have queries related to Online Shopping, use email

3. For any security vulnerability, use email

4. For more support, you can follow these steps

  • Type Jio live chat support on Google search console.
  • Click on the official website of live chat support.
  • You will get a form to fill; here, you need to enter your name, Jio number, email id, query, and other related details. 
  • You can also upload screenshots or documents supporting your query.
  • After filling all the details, you just need to submit, voila!!
  • The executive will connect with you very soon.

Appellate Authority Contact Details

StateZoneEmail AddressContact No.Appellate Authority NameOffice Address
Andhra PradeshSouthappellate.ap@jio.com18008893999Rajasekhar MamillapalliReliance Corporate IT Park Ltd, H: No 40,72,D, KK Towers, Opp HDFC Bank, M.G Road, Vijayawada, AP-520008
BiharEastappellate.bih@jio.com18008893999Chandra PrakashReliance Jio Infocomm Ltd., B.D Complex, Plot 210/233, Rupaspur, Bailey Road,Patna- 801503, Bihar, India Pratim4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010
Delhi NCRNorthappellate.del@jio.com18008893999Sanjay TikuReliance Jio Infocomm Ltd. RK Four Square, Building Number – 4. DLF Cyber City, Phase – 2 Gurgaon – 122002 Haryana
GujaratWestappellate.guj@jio.com18008893999Bhavesh MehtaOffice -101, Saffron, Nr. Centre Point, Panchwati 5 Rasta, Ambawadi, Ahmedabad-380006, Gujarat, India
HaryanaNorthappellate.har@jio.com18008893999Sanjiv SachdevaReliance Jio Infocomm Ltd, B-93 Industrial Area, Phase 8 Mohali, Punjab 160071
Himachal PradeshNorthappellate.hp@jio.com18008893999Sameer PandeyReliance Jio Infocomm Ltd. Level 1792, 2nd Floor (From Ground) Parking Block, Modern ISBT, Tutikandi, Shimla -171004 Himachal Pradesh
JammuNorthappellate.jk@jio.com18008893999Vivek SharmaReliance Jio Infocomm Limited, Veer Tower, Marble Market, Mouza Deeli, Khasra No 732 & 733, Jammu – 180012, J&K, India
JharkhandEastappellate.bih@jio.com18008893999Santosh SinhaReliance Jio Infocomm Ltd., 2nd & 3rd Floor, Sandhya Tower, Commercial Complex, Puruliya Road, Ranchi – 834001, Jharkhand
KeralaSouthappellate.ker@jio.com18008893999Jayaraj RajasekharanReliance Jio Infocomm Limited, Pukalakkattu Kariyattu Tower, Near Yatri Nivas, Mamangalam, Palarivattom P.O., Kochi – 682 025. Kerala State
KashmirNorthappellate.jk@jio.com18008893999Neeraj FotedarReliance Jio Infocomm Limited, 4th Floor, Sara City Mall, Jahangir Chowk, Srinagar – 190001, J&K
KarnatakaSouthappellate.kar@jio.com18008893999Shiva KumarRCITPL. RMZ Icon Building, No. 51, Palace Cross Road, Bengaluru- 560052, Karnataka
KolkataEastappellate.kol@jio.com18008893999Sanjay ChatterjeeReliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091
Madhya Pratim4th Floor, Dhan Trident, Block No. B3, PU 4, Commercial Scheme 54, Opp. Satya Sai School, Bombay Hospital Road, Indore, Madhya Pradesh, 452010
Maharashtra & GoaWestappellate.mah@jio.com18008893999Giridhar PuvvalaReliance Jio Infocomm Limited, Down Town – The City Centre, 2nd and 3rd Floor, S No. 8+13/1/2, Above Reliance Mart, Off Karve Road, Mhatre Bridge, Erandwane, Pune – 411004
MumbaiWestappellate.mum@jio.com18008893999Saurabh Singh ParmarReliance Jio Infocomm Limited, 3rd Floor, B Wing, Fortune Building, Bharat Nagar, Bandra – Kurla Complex, Mumbai – 400051
North BiswasReliance Jio Infocomm Ltd. First Floor, B. M. Tower, Near Fire Brigade, Madan Lewrynghep, Shillong – 793014, Meghalaya, India
OdishaEastappellate.ori@jio.com18008893999Bikash MohantyReliance Jio Infocomm Limited, Fortune Tower, 1st Floor, Wing A & B, Gangadhar Meher Marg, Chandrasekharpur, Bhubaneswar – 751023
PunjabNorthappellate.pb@jio.com18008893999Karuna MisraReliance Jio Infocomm Limited, C-135, Industrial Area, Phase – VIII, Mohali, Pin:160071
RajasthanNorthappellate.raj@jio.com18008893999Arun ManiReliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chandra Road, Jaipur, Rajasthan, 302001
Tamil AntonyReliance Jio Infocomm Ltd, Prestige Palladium Bayan, 2nd Floor, No,129-140, Greams Road,Thousand Lights, Chennai – 600006. TamilNadu
TelanganaSouthappellate.ap@jio.com18008893999Sreedhar NandirajuReliance Jio Infocomm Ltd. 4th Floor, Lake shore towers, Rajbhavan Road, Somajiguda, Beside Yes Bank, Hyderabad: 500082, Telangana
UP (West)Northappellate.upw@jio.com18008893999Sunil KapoorReliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003
UP (East)Northappellate.upe@jio.com18008893999Rajesh SharmaReliance Jio Infocom Ltd., The Solitaire, Opposite Fun Mall, Gomti Nagar, Lucknow – 226010. (UP)
UttarakhandNorthappellate.upw@jio.com18008893999Deepak NegiReliance Jio Infocomm Limited, 2-7, Nishyam Kunj, Abhikarm complex, Civil Lines, Meerut, U.P – 250003
West BengalEastappellate.wb@jio.com18008893999Sailesh RupaniReliance Jio Infocomm Limited, Godrej Waterside, Tower II, 17th & 18th Floor, Plot No: 5, Block – DP, Sector-V, Saltlake City, Kolkata -700091
AssamEastappellate.assam@jio.com18008893999Ritwick ChakrabortyReliance Jio Infocomm Limited, Reliance Corporate IT Park Ltd., 1st Floor, Bijay Crescent, Mahapurush Srimanta Sankardev Path (G.S.Road), Rukiminigaon, Guwahati – 781022, Assam, India


How can I talk to Jio customer care?

For any complaint regarding your Jio services you can connect on jio customer care number 198, it is a toll-free number. Also, if you have any recharge related issues, then you can call in 1991.

How do I file a complaint against Jio?

For complaints call on jio customer care number 198, and if you want to connect using another number, use 1800 889 9999.

How do I complain about DND on Jio?

For DND registration, you need to dial 1909 from your mobile and request a customer care executive to activate the service.

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