Phonepe Customer Care

Founded in 2015, PhonePe is one of the well-known digital and financial services companies. It also has its mobile app that is based on the UPI (Unified Payments Interface).  From recharging your mobile number, Data card, making utility payments to investing in funds, the platform could be helpful in number of ways. That’s not it, now you can even book your Ola rides or pay for your bus tickets through the same app. The app is easy to use, and in case you have any problem while making payments or have any other query, you can reach out PhonePe customer care team. They would try their best to resolve your queries at the earliest.

PhonePe Customer Care Helpline Numbers

In case you have any query related to the payment you have made via PhonePe or have any other query related to recharge etc. You can call at PhonePe customer care number and get your queries resolved in few working days

You can call on the following PhonePe Helpline numbers. These numbers are operational across the country:

  • PhonePe Toll-Free Number-18001021482
  • 02268727374
  • 08068727374

Steps to Connect with PhonePe Customer Care Team

Once you call on the above-listed numbers, your call will be connected with the IVRS system, and after that, you would have to follow these instructions:

  • Call on PhonePe customer care no. 080-68727374 or 022-68727374
  • Select your preferred language.
  • Press 1 if you have to report a complaint on the registered PhonePe number.
  • Press 2 if you are looking for Cashback offers.
  • Press 3 if you have to report a refund-related complaint.
  • Press 4 to register your queries related to Mutual Fund.
  • Press 5 if you find a problem while using the PhonePe app or wallet.
  • Press 6 for other queries.
  • Press * if you wish to repeat the menu.

In case you have a problem with other PhonePe account, then you can Press-2. Subsequently, enter the 10 digit number and follow the steps as instructed.

PhonePe Helpline and Customer Care Email ID

Besides directly calling to the PhonePe helpline or toll-free number, you can write your grievances at the following email id:

  • Customer Care- support@phonepe.com
  • Business Enquiries-business@phonepe.com
  • Security Related Problems-payments-fraud@phonepe.com

Alternatively, you can also visit the PhonePe Contact Us Page.

Levels of PhonePe Grievance Redressal

Level 1

Complaints Registration

  • Register your complaint on PhonePe customer support.
  • Customer supper service is available round the clock for all days, Monday to Sunday.

Complaint Resolution:

  • PhonePe customer care team will try their best to resolve your queries at the earliest, within three working days.
  • The refund would be approved instantly. However, it might take 3-10 days to reflect the refunded money into the account.
  • Complaints about ‘fraud and risk assessment’ might take longer to get resolved.

Level 2

If your query is not resolved in the first level or you haven’t got a satisfactory solution, then you can follow these steps:

  • Log in to the PhonePe support from a registered ten-digit number and report your query or complaint.
  • Call on  PhonePe customer care number-080-68727374.
  • PhonePe will try its best to resolve level 2 complaints in 3 working days.

Level 3

In case your complaint or query is still unheard, you can reach out to the PhonePe Grievance/Nodal officer.

Note- In case you are sending an email to Nodal Officer and then make sure your email has the following information:

  • User’s name
  • Registered number
  • Ticket number of the complaint made in level 1
  • Details of your queries and why resolutions provided at the previous levels were unsatisfactory.

Resolution of Complaints

  • The nodule officer and his team will revert you with 24 hours after receiving the complaint.
  • The team will try to resolve your problem within three working days.
  • If there is any delay in the resolution, the same would be informed to you.

Level 4

In case your query or complaint is not resolved within 30 days after registering the complaint, the customer is free to contact with the Ombudsman centre.

Conclusion:

PhonePe is amongst the first few online payments platforms that simplified the payment system. With the PhonePe app, you no longer have to carry cash with you. Besides helping you make all the payments and mobile recharges, this mobile app can also guide you to invest rightly in mutual and liquid funds. If you find any problem while making use of any of their services, you can visit their contact us page and connect with the customer care team for their assistance.

FAQs:

1. How can I talk to PhonePe customer care?

You can call at PhonePe customer care team at 08068727374 or send an email at – support@phonepe.com.

2. How do I recover money sent to the wrong account in PhonePe?

In order to recover your money sent to the wrong account, you can visit the PhonePe Contact Us page.

3. How do I email a PhonePe complaint?

You can send you complaint at support@phonepe.com or visit their Contact Us page and click to Send a Message, subsequently complete the log-in process and share your query.

Garima Kaushis

Garima Kaushis

Garima is an enthusiastic writer from Gurgaon. Her content holds value and information which is sourced from her long writing experience. Through her writings, you can explore vistas over wide range of topics. She loves to share her experience and bond with people around her. Her favorite leisure day would include shopping, reading book, good food and movies.

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Garima Kaushis

Garima is an enthusiastic writer from Gurgaon. Her content holds value and information which is sourced from her long writing experience. Through her writings, you can explore vistas over wide range of topics. She loves to share her experience and bond with people around her. Her favorite leisure day would include shopping, reading book, good food and movies.

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