FASTag Balance Check: Online, SMS & Customer Care Number

FASTag is an e-toll collection system in India that makes toll payments on National Highways hassle-free. It uses Radio Frequency Identification (RFID) technology to scan the code and deduct the toll tax from the linked account or wallet. Presently 527 national highways have installed the technology to facilitate this service. Union Minister for Road Transport and Highways, Mr. Nitin Gadkari remarked that toll payment through this medium has significantly brought down fuel and time loss.

On 1st October 2017, FASTag was launched across 370 toll booths on highways. Now, after three years of trial, the use of this e-toll payment medium will be mandatory from 1st January 2021 on four-wheelers. If you have been using this service, you know how convenient it is to just zip through the toll plazas. But you need to have an amount in the related account. So to be sure that you have enough credit, you require a FASTag balance check.

The ministry has come up with various platforms that allow users to easily make payments and know FASTag balance. Here we have mentioned different ways to know the balance status. So go ahead and give it a read.

Different Ways for FASTag Balance Check  

The facility of easy electronic toll payment was launched with the approach of complete digitalization of Toll Plazas. Therefore, there are many ways open for users to manage it. So if you are wondering how to check FASTag account balance, we have got the answer for you. You can know it through websites, apps, SMS, and customer care. Go through the points below and know different ways for the same.

1. Checking FASTag Balance on the Official Website

The official portal of FASTag permits users to enquire about balance and recharge using this portal. Along with this, NHAI has also linked it with 13 banks, a few agencies, and e-wallets to make the recharge and other services.

This has made its balance inquiry convenient and easy. You simply need to visit these portals and log in using your credentials. Further, go to the view and pay section on the website. Through this portal, you can also look for the toll fees according to vehicle type.

2. Check Balance through My FASTag App

The dedicated app for this feature is named ‘My FASTag App.’ Another app by NHAI is FASTag Partner. These are available for Android and iOS smartphones. So the app is a one-stop destination solution for your questions like how to check your balance and how to recharge it. You can start using this app by registering your mobile number linked with this facility. So, directly check your balance and recharge your wallet to never fall short of the toll fee amount.

• Download the My FASTag App from the Play Store or Apple Store.
• Register with the app using your mobile number.
• Now select the bank from which you bought this service tag.
• Enter your vehicle number.
• Enter your tag UPI ID.
• Further, click on validate to proceed.

Here on, you can go to the bill payment section and know your balance.

3. Balance Check through SMS

Do you know how to check FASTag balance through SMS?  Well, once you apply, you need to link your mobile number with the account. From here on, FASTag balance can be easily checked. You will be notified everytime you cross through NH toll plaza. You will receive the message on the registered mobile number, and this is how you will be updated on the FASTag account balance.

4. Call Customer Care to Know Your FASTag Balance

Another easy way to know FASTag balance is by call. Yes, you can do that. NHAI requires you to register your mobile number. If you are done with that, then give a call at +91-8884333331. This is a toll-free number you can reach 24X7. When you call them, you will be informed of the current prepaid wallet amount.

5. FASTag Helpline Number for Balance Enquiry

NHAI has opened up many options for customers to help and assist. The users can dial 1300 from the registered mobile number. The FASTag helpline will help you with your balance inquiry.

Check FAStag Balance for Linked Bank Portals

NHAI has permitted 13 Banks to sell and facilitate FASTag services. Even now, when it is going to be mandatory from January 2021 onwards, you can go to the associated bank to purchase the FASTag. Once you get it, you can use the services of that particular bank. Also, online recharge for it becomes very convenient and you can use credit cards to proceed with payments.

Now let’s go ahead to know how to enquire FASTag balance online. The users can go to their respective bank portals for recharge, balance checks, or other services. Here we have discussed how to know the balance using the few most used banks.

1. How to Check ICICI FASTag Balance?

If you have purchased your tag from ICICI bank or got free FASTag from there, then you can use this portal to know related details. Through the website, you can recharge your FASTag and see the balance. So follow the steps below to use the ICICI services.

• Go to the website of ICICI Bank (The link is mentioned below)
• Click on the existing customer to log in.
• On the disclaimer box, go to ‘Click to Proceed.’
• You will be redirected to a new page.    
• Select between the individual and corporate vehicles.
• Now login either by user name or mobile number.
• You will reach your dashboard.
• Here you will see the list of Trip numbers, Toll Plaza location, Licence Plate number, Tag Serial number, total amount, and outstanding amount.
• You can also download the PDF of each receipt.

ICICI Portal: https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx

2. Know FASTag Balance through SBI Website

It is easy to know the balance amount if you are SBI FASTag user as one can easily make payment transactions using SBI credit cards or debit cards. The service recharge and balance check also have easy steps to follow. So follow the steps below to know balance effortlessly.

• Go to the SBI portal dedicated to FASTag.
• Enter your mobile number and password.
• Enter the verification code.
• After signing in, you will reach the dashboard.
• Here you can see all the transaction details, including balance details.

SBI Portal: https://fastag.onlinesbi.com/

3. Use HDFC Portal for Checking FASTag Balance

If your tag is linked with HDFC Bank then this section is useful for you. To know how to do HDFC FASTag balance check through HDFC bank’s portal, go through the steps below:

• Go to the FASTag portal of HDFC bank.
• Click on the retail login located at the right side of the page.
• After proceeding, you will reach to next page.
• Under secure login, enter User ID and Password.
• Now you can view the list of all amount deductions, current account balance, and other related details.

HDFC Portal: https://v1.hdfcbank.com/htdocs/common/fastag/index.html

4. Check Balance of FASTag using Paytm

If you need to look for your Paytm FASTag balance, then go by the steps below. For any other inquiry, you call the customer care number for assistance.  

• Enter the login details, including the user ID and password.
• You see various related services, including balance details.
• You can also use this for reoccurring recharge alerts. 

Paytm Panel: https://fastag.paytm.com/Login/Login

5. Enquire FASTag Balance through AXIS Bank

Electronic toll collection through the AXIS bank portal is another service that is useful for you if your FASTag is linked to this bank. So go by the steps below to enquire balance.

• Go to the AXIS portal.
• Click on ‘Retailer Road Users’ under FASTag Login section on the right.
• Enter the user ID and password.
• Your page will open up.
• This page will display the amount you paid and the outstanding amount, and more.
• Know your FASTag balance using this method.

AXIS FASTag Portal: https://etc.axisbank.co.in/

FASTag Customer Care Number of Banks Associated

Here we have listed the significant bank’s name that is associated with FASTag. Against the bank name, you will see the customer care helpline number that will help you know the balance.

Bank linked with FASTag	Customer Care Helpline Number
ICICI	1800-2100-104
SBI	1800-11-0018
HDFC	1800-120-1243
Paytm Payments Bank	1800-120-4210
AXIS	1800-419-8585
IDFC Bank	1800-266-9970
Syndicate Bank	1800-425-0585
Bank of Baroda	1800-1034568
Union Bank	1800-258-6400
Kotak Mahindra Bank	18-602-666-888
Karur Vysya Bank	1800-102-1916
Yes Bank	1800-3000-1113
Airtel Payments Bank	400/8800-688-006
Axis Bank Ltd	1860-419-8585
AU Small Finance Bank	1800-258-7300
Canara Bank	1800-103-3568
City Union Bank Ltd	1800-258-7200
Central Bank of India	1800221911
Cosmos Bank	1800 233 0234
FINO Payments Bank	022-6868-1414
Equitas Small Finance Bank	1800-103-1222
IDBI Bank	1800-266-1962
Federal Bank	1800-266-9520
IndusInd Bank	1860-210-8887
Nagpur Nagarik Sahakari Bank	1800-266-7183
Karnataka Bank	18005722061
Saraswat Bank	1800-229-999/1800-266-5555
Punjab National Bank	1800-419-6610
J&K Bank	1800 572 1370
Thrissur District Cooperative Bank	18004255705
UCO Bank	18005721371
Dombivali Nagari Sahakari Bank	1800-233-1700
South Indian Bank	1800-425-1809

How to Get FASTag?

If you are new to FASTag electronic toll collection, you might wonder how to get it for car? It is easy to buy these radio frequency stickers from RTA offices, associated banks, agencies, and reputed e-commerce companies. You can also buy it from Toll plaza if you are carrying valid KYC documents. It costs ₹100 as a one-time payment for the purchase. Along with this, the user also needs to deposit a refundable security amount according to the type of vehicle.  

However, NHAI waived the purchasing cost of the tag to encourage more vehicle owners to use the facility. So, free FASTag was available between the 15th to 29th of February.

Why is it Necessary to Buy FASTag?

It is not only necessary but mandatory to buy the tag and start using it from 1st January 2021 onwards. So if you are still not using it, you should buy it now or else you could pay a fine as well. This should also be noted that it is for four-wheelers and other heavy vehicles only. Using this facility makes our life easier, and recharging and enquiring about balance has also become very easy.

What are the Documents Required for FASTag Activation?

There are certain documents required for the successful submission of the application. Go through these as listed below:

• Copy of registration certificate of vehicle
• passport size photographs of the vehicle owner
• Valid document for Identity proof
• Useful document for Address proof

Benefits of Using FASTag  – Electronic Toll Collection

While we are mainly talking about methods to check FASTag balance in this blog, it is also good to know its benefits and other related facts.

• Saves Fuel and Time
• SMS Alerts
• Manage Online
• Doorstep Delivery
• Ease of Use

Final Thoughts

If you use FASTag, then you can drive through toll plazas, and the sticker will be scanned and automatically deduct the toll fees. This makes contactless transactions possible and saves time and fuel. Sooner, it is going to be compulsory on National Highways. Another question that follows this is how to check FASTag balance. So, this blog is a detailed answer to this question specifically. Here we have listed all the methods which will help you know the current balance status of your e-toll payment service.

FAQs